Guides for recovery and collections teams
Practical, vendor-neutral explanations you can use whether or not you choose DRMS.
Updated 2026-10-20
A practical debt recovery workflow for lenders
A step-by-step debt recovery workflow for lenders: early reminders, case opening, contact, promises, arrangements, legal referral and write-off.
What is maker-checker (four-eyes) and why lenders use it
Maker-checker means one person proposes and another approves. Learn why it matters for settlements, write-offs and refunds, and how to implement it.
Collections KPIs every recovery team should define
Define and use core collections KPIs: roll rate, cure rate, recovery rate, promise-kept rate and cost to collect — with clear numerators and denominators.
Immutable loan ledgers explained
An immutable (append-only) ledger records every debit and credit permanently and corrects errors by reversal. Learn the benefits and design rules.
A lawful and ethical debt collection checklist
A practical checklist: consent, contact hours, accurate information, dispute handling, complaint SLAs, data protection and record keeping.
How to evaluate debt recovery software
Questions to ask when choosing debt recovery or collections software: ledger integrity, approvals, tenant isolation, integrations, compliance, security and cost.